In 2020, staff development policy in the Bank was carried out in the form of development projects, closed (external and internal) training courses, open training courses, language classes and post-graduate studies.
In 2020, our priority was to provide support to employees during the pandemic. The situation resulting from the pandemic posed a new challenge for us related to remote work of entire teams. To meet current needs, we organised a Remote Work Week, which consisted of the provision of psychological support, webinars, workshops, materials to support employees in the new situation, among other things. We developed best practices of remote work based on five pillars around which we focused our activities: organisation of team work, effective communication and exchange of information in the team, objectives and monitoring of their achievement, looking after ourselves, values and identifying with the organisation.
We organised remote psychological and therapeutic consultations with HR managers, who have experience in working as psychologists, coaches or therapists. We offered a series of webinars for managers: “Let’s cope with the new reality”, “Organisation of work”, “Effective communication”, “Objectives and their monitoring”. We proposed a webinar on wellbeing “The strength is within you” to all employees of the organisation, whose purpose was to give inspiration to seek balance between professional and personal life, motivate to pursue personal development and care for the wellbeing of oneself and near relatives. To promote knowledge across the organisation, we prepared two animated videos on the rules of safe work at the office and best practices for remote work.
In 2020, we launched an e-learning platform (elearning.bgk.pl) and made available training courses for employees, addressing the current needs: “Effective management of time and tasks during remote and rotational work”, “Emotions in crisis”, “How to ensure effective management in remote work”.
In 2020, for the first time we launched the project “Bank of talents”, whose purpose was to identify, select and provide for development of key employees with a strong potential to become the ambassadors of change and support the cultural and process transformation at the Bank. We also focused on increasing employee engagement and preparing potential successors in the organisation. We carried out a transparent process of recruitment for programmes based on, among other things, AC and interviews. The project consists of three development programmes for three different groups: Academy of Potential, Start Up, and Mont Blanc. The Academy of Potential programme is addressed to senior specialists and experts, who have extensive knowledge in their respective specialisations and want to be involved in more complex projects and tasks, develop their skills, inspire others and implement new initiatives. The Start Up programme is intended for senior specialists and experts interested in advancing in their management career path. The Mont Blanc programme is addressed to experienced managers who wish to manage more complex structures and issues in the future. For each group, a dedicated schedule of activities was prepared, in which we focused, among other things, on strengthening competences related to transition through change, storytelling or leadership. In this programme, we draw on the experience of certified Mentors who offer their knowledge to Talent Bank participants.
We appreciated persons with the highest annual score and offered development activities to them. An employee who received a C+ score for the achievement of objectives in 2019 was given the opportunity to participate in a selected development activity: individual coaching or MBTI test with individual feedback.
In 2020, managers participated in development activities based on leadership skills. These included: Maxwell’s Leadership Academy and Manager’s ABCs for newly appointed managers.
Employees on expert positions participated in a number of online general development training courses, which covered four training areas: Personal effectiveness, Mindfullness with elements of emotional intelligence, I facing everyday challenges, Discover your strengths.